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THE
TEAM

GSI Professional Services (formerly Gold Seal International) team has decades of industry experience across underwriting, broking, claims, and governance. The GSI team delivers expert guidance to AFS license holders, Lloyd’s Coverholders, and insurance professionals.

Their collaborative approach blends technical precision with practical insight, supporting clients through audits, training, and tailored compliance solutions.

David Mills
Managing
Director

40+ years in insurance across underwriting, broking, compliance, and governance. Former Responsible Manager for ASIC/APRA licensing. Deep expertise in product development, dispute resolution, and Lloyd’s binding agreements.

Lorraine Calway
Audit & Technical
Services Manager

Leads delegated authority audits and compliance support. Chair of the Delegated Authority Reviewers Association. Former Responsible Manager with extensive delegated audit experience.

Kim Fuller
Audit & Technical
Services Specialist

​Former Financial Lines Underwriting Manager at a Lloyd’s Coverholder. Focuses on delegated authority auditing. Holds multiple diplomas in Insurance.

Eileen Kelly
Compliance
Consultant

32+ years in the insurance industry with broking and compliance expertise across  portfolios. Experience includes managing binders for local and Lloyd’s insurers, contributing to industry groups, and establishing a training and compliance business.

Bruce Gibbs
Compliance
Consultant

 50+ years of insurance experience, consulting on portfolio analysis, pricing strategies, and due diligence.  He has worked as a Retail Broker and as an underwriter with full delegated authority including strong expertise in claims management and TPA operations.

Carolyn Roche
Compliance
Consultant

​20+ years of insurance experience shape a trusted compliance and audit capability for brokers, underwriting agencies, and coverholders. Evidence‑based reviews highlight risk, strengthen governance, and support operational resilience.

Vicky Teichman
Consultant

40+ years in the insurance industry underpin deep claims expertise across multiple classes of business. Experience spans insurers, underwriting agencies, and brokers, with a career centred on all aspects of claims. 

Lisa Cavanagh
Financial
Controller

30+ years in the insurance industry underpin broad operational and administrative expertise across multiple business functions. Experience spans executive support, financial administration, customer service, education and compliance.

Katrina Schillert
Audit & Compliance Administrator

15+ years in financial services underpin specialist capability in IT, compliance and administration.. Her expertise has supported the Audit & Technical Services division with Coverholder audits and operational support to the MD.

Rachel Higgins
Office
Assistant

 8+ years of administrative experience across  coordination and business administration. This role provides  support to the day‑to‑day operations,, assisting with general business processes, and documentation to ensure smooth organisational workflo

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