Our Team

David Mills

Managing Director

David has worked in a wide variety of roles ranging from senior management with large corporate insurers and international brokers through to owning his own Underwriting Agency and nearly everything in between during his 40 years in the insurance industry.

David is a performance driven senior executive, with a strong P&L orientation, and a strong background in compliance and governance along with the development of new products and business ventures within the Australian insurance market.

In these roles he has been exposed to and responsible for:

  • Licensing (Responsible Manager ASIC/APRA)

  • Compliance

  • Outsourcing

  • General Underwriting and Claims Management

  • Reinsurance underwriting and placement

  • Lloyd’s binding agreement management

  • Dispute Resolution

  • Product Development

  • Personnel Management

  • P&L Management

 

He also previously held a position as a member of the Insurance Council of Australia Professional Indemnity sub-committee, and prides himself on understanding clients’ needs and finding meaningful solutions to resolve issues and to assist clients to manage their business.

David has an Advanced Diploma in Financial Services and is a Senior Associate of Australian and New Zealand Institute of Insurance and Finance.

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Lorraine Calway

Audit and Technical Services Manager

Lorraine commenced with Gold Seal, now Gold Seal International (GSI) in November 2005 as Manager, Audit & Technical Services. In her position, she manages audits (including the work we do for Lloyd’s and other insurers) and the provision of compliance support to our clients. Lorraine provides technical advice and support to our other auditors and consultants, and also gives compliance support and guidance to clients. She provides services in relation to training and education including subject matter expertise, delivery of workshops, review, design and assessment.

Prior to working with Gold Seal, Lorraine worked for several global and national insurance broking firms including Jardine Australian (now Marsh) and Heath Lambert (now Marsh), principally managing commercial and corporate accounts. She has also worked as the Broker Services Manager of a national broking organisation while they were in the process of applying for their FSR license. Lorraine was appointed as a Responsible Manager, which gave her expert knowledge and insight into compliance requirements and dealing with authorised representatives.

In addition, Lorraine was a committee member of the Marine Insurance Discussion Group for many years, including two years as Chairman and is currently the Chair of the Delegated Authority Reviewers Association.

Lorraine holds a Certificate IV in Workplace Assessment and Training, a Diploma of Financial Services (Insurance Broking), and has completed Senior Professional Assessment 2. She is also a Senior Associate of Australian and New Zealand Institute of Insurance and Finance, a Certified Insurance Professional and Qualified Practising Insurance Broker (retired).

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Kim Fuller

Audit and Technical Services Consultant

Kim has over 15 years of insurance experience covering broking, underwriting and reinsurance. Prior to joining Gold Seal in May 2019 she held the position as Financial Lines Underwriting Manager at one of the oldest Lloyd’s Coverholder in Australia. Working as a Lloyd’s Coverholder for 7 years provided her with invaluable experience which is now being used in her position as an Audit and Technical Services Consultant at Gold Seal. Kim’s primary role is Coverholder auditing .

Kim holds a Diploma in Financial Services (Insurance Broking), a Diploma in Risk Management and is a Senior Associate of Australian and New Zealand Institute of Insurance and Finance. She is also continuing to further her education, working towards completing a Bachelor of Business (Insurance) and Certificate IV in Training and Assessment.

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Katrina Schillert

Audit and Compliance Officer

Katrina joined GSI (formerly Gold Seal) in February 2016, prior to this Katrina worked in various IT and compliance roles in the Financial Services Industry for over 8 years. Katrina has a specialist skill and background in administration in complex broking compliance roles including those dealing with the administration and system requirements of Authorised Representative networks.

With a highly analytical approach and a strong eye for detail, she makes a great contribution to the extensive documentation needs of our busy Audit & Technical Services division. Her primary role is the administration of Coverholder audits and support for the compliance support team.

Eileen Kelly

Compliance Consultant

Eileen commenced as a consultant with Gold Seal in March 2003. Prior to joining Gold Seal Eileen worked for Willis Australia Pty Ltd and Jardine Australia Insurance Brokers. For many years Eileen has managed commercial/domestic portfolios and operated binders for local and Lloyd’s insurers. Upon leaving Willis Eileen set up her own company, specialising in workplace training.

Since joining Gold Seal Eileen has worked with our clients assisting them to implement FSR compliant systems and processes and has facilitated numerous guidance and training sessions.

Lynda Davies

Compliance Consultant

Lynda Davies returned as a consultant to Gold Seal in 2017.

For the period from October 2002 to October 2007 Lynda was involved with compliance activities and coverholder audits as a Gold Seal consultant. During this time she developed a good understanding of client companies’ business, stakeholders and financials. She facilitated project management of tasks that enabled clients to obtain their financial services licences and worked with Gold Seal clients by supporting their compliance activities.

 

Lynda also undertook Compliance audits of various insurance broking houses which resulted in the identification and improvement of internal company procedures, systems and policies.

Lynda also undertook coverholder audits during this time on behalf of various Managing Agents.

After leaving Gold Seal, Lynda worked with Indemnity Corporation as their Compliance Manager. Following the merger of Indemnity Corporation in to Steadfast IRS Pty Limited Lynda became the Group Compliance Manager. Steadfast IRS Pty Limited is an Australian based insurance broker and Lloyd’s coverholder formed by bringing together various insurance broking businesses. During this time Lynda worked on all compliance related functions.

Lynda has Certificate IV in Assessment and Workplace training and has attended various training courses including project management and Compliance Managers workshops.

Lynda is an Associate of the Governance, Risk Management and Compliance Institute and is an Affiliate of ANZIIF.

Vicky Teichman

Consultant

Vicky has spent 40 years in the insurance industry working for both insurance companies and brokers in various roles with an emphasis on all aspects of claims. She has handled claims in all classes of business ranging from Motor Vehicle to Medical Malpractice. At GSI we utilise her claims skills to undertake delegated claims authority reviews on behalf of insurers and managing agents.

Her lengthy career background in Insurance is varied and began at Mercantile Mutual, where she assisted in setting budgets while looking after MMI’s major Myer account; she has managed three claims solicitors while working at AON and assisted in writing claims manuals for clients. In her role at  Triton Underwriting she handled hard to place claims i.e. clubs, pubs and brothels; her time at Vero was spent looking after Construction and Engineering claims and providing reports and to underwriters.

Speaking to Vicky for any length of time reveals an interesting career and a profound professional knowledge of her subject, with a keen intellect and sharp sense of humour to lighten the mix.

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Carolyn Roche

Compliance Consultant

Carolyn brings 20 years of practical Insurance Broking experience to her role as a Compliance Consultant. Carolyn’s experience as a senior Broker, assists her in providing realistic compliance advice to AFS Licence Holders. 

A passion for compliance saw Carolyn transfer her skills as a technical broker to work with the Insurance industry to design and advise on managing compliance and risk obligations.

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Lisa Cavanagh

Financial Controller

Lisa Cavanagh has been with Gold Seal since 2001. In her role, she provides back up and support to the Managing Director, Gold Seal staff, consultants and clients across all business interests.

Lisa has worked in the insurance industry for over 30 years and held various Executive Assistant positions in the areas of Administration, Financial Management, Marketing and Promotions, Business Servicing/Retention, Customer Service, Education and Compliance.

Lisa runs the demanding day-to-day operations of the organisation and business from our Gold Coast office. She is an invaluable, integral resource to GSI and understands the entire scope of the operation from the ground up.

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